What we collect
We collect name, email address, phone number, company name, IP address and activity log associated with your user account.
Why
Information is used solely to fulfil the agreement between you and High End Innovation Ltd, as well as for security and troubleshooting.
Retention period
Data is retained for as long as the account is active. Upon termination, data is deleted within 30 days. Payment data is retained for 5 years for accounting purposes.
Who has access
Only the system administrator and responsible reseller have access to your information. In addition, persons you yourself grant access by creating users in the system will be able to see data associated with your account.
Your rights
You have the right to access, rectification and erasure of your personal data. This service processes data in accordance with the Kenya Data Protection Act 2019. Customers in Norway and the EEA also have rights under GDPR. Contact us at
Data storage location
All data is stored exclusively on servers located in Norway, operated by ServeTheWorld AS. Data is not transferred to countries outside the EEA without adequate safeguards. This service complies with the EU General Data Protection Regulation (GDPR, Regulation 2016/679).
Third parties
We share necessary data with: Anthropic (AI services), Stripe (payment processing for Norway/international), PesaPal (payment processing for Kenya) and ServeTheWorld AS (server hosting, Norway).
Facebook and Instagram
When you connect a Facebook Page or an Instagram account to Corporate Panel, we receive from Meta: your Facebook user ID and name, the list of Pages you manage with their names and pictures, access tokens for those Pages, and the ID, username and profile picture of linked Instagram business accounts. We use this only to show your Pages in Corporate Panel and to publish posts that you have approved. We do not use it for advertising and do not share it with anyone else.
The data is kept until you disconnect the account in Corporate Panel or remove the app «HEI Social» in your Facebook settings (Settings and privacy → Settings → Apps and websites). When you remove the app, Meta notifies us and the data is deleted automatically; you receive a confirmation code and a link where you can see the status. You can also ask us to delete it at any time by writing to support@hei.co.ke. Posts you have written yourself remain in your account in Corporate Panel.
Cookies
Corporate Panel uses one necessary session cookie (PHPSESSID) for login. No tracking or advertising cookies are used.
High End Innovation Ltd / Telna AS — Last updated: 29 April 2026
By creating an account or using Corporate Panel, you accept these terms. These terms constitute a binding agreement between you and High End Innovation Ltd (“HEI”).
The service
Corporate Panel is a SaaS platform offering AI agents, customer communication via Chatwoot, team messaging via Mattermost, document management, WordPress administration, web hosting and social media tools.
Accounts and access
You must provide correct and complete registration information. You are responsible for keeping your login details confidential. The account may only be used by the registered entity. You must notify us immediately of any unauthorised access at support@hei.co.ke.
Acceptable use
You may not use Corporate Panel to break applicable laws, send spam or unsolicited messages, store or transmit illegal content, or attempt to gain unauthorised access to HEI’s systems or other customers’ data.
Payment and billing
Subscription fees are invoiced in advance, monthly or annually. If payment is not received, a grace period of 7 days is given before the account is suspended. The account is reactivated automatically once payment succeeds. Accounts that remain suspended for more than 30 days may be permanently deleted after 14 days’ notice.
Intellectual property
HEI retains all rights to the Corporate Panel platform. You retain all rights to the data you upload or generate through the service.
Use of AI services
Our platform may include AI-powered features designed to assist with content generation, document handling, and workflow automation. These features are intended to support users, not replace professional judgment.
User responsibility
You agree that:
Limitations of AI
By using AI-powered features, you acknowledge that:
No liability for AI output
We are not responsible for:
Legal and professional use
For professional use cases (including legal services): AI outputs should be treated as draft or support material only. Final responsibility remains with the user or qualified professional.
AI and structured data
AI systems are only as reliable as the data they operate on. Our platform focuses on structured document workflows to improve reliability, but users must ensure accuracy and completeness in all critical use cases.
Electronic signatures
Users may sign documents electronically using the platform. By using the electronic signature functionality, you agree that:
🇳🇴 Norway / EEA
Electronic signatures are governed by the eIDAS Regulation. Under eIDAS, electronic signatures may have legal effect, depending on the level of assurance and use case.
🇰🇪 Kenya
Electronic signatures are recognized under the Kenya Information and Communications Act. Electronic records and signatures may be legally valid where parties agree to their use.
Limitation
We do not guarantee that documents signed through the platform will be enforceable in all jurisdictions or legal contexts. Users are responsible for ensuring compliance with applicable laws.
Termination
Either party may terminate the agreement with 30 days’ written notice. On termination, HEI keeps your data for 30 days so that you can export it, after which it is permanently deleted.
Limitation of liability
HEI’s total liability to you for any claim is limited to the total fees you have paid in the last 3 months. HEI is not liable for indirect losses, lost revenue or loss of data.
Governing law
These terms are governed by Kenyan law. For customers in Norway, the mandatory provisions of Norwegian consumer protection legislation also apply.
Contact
High End Innovation Ltd | support@hei.co.ke
High End Innovation Ltd / Telna AS — Last updated: 29 April 2026
This agreement governs how we process personal data on behalf of our users, in accordance with GDPR Article 28 and the Kenya Data Protection Act 2019.
2. Scope of processing
We process personal data only to:
1. Roles
Data controller
You , the user or organisation using our services
Data processor
High End Innovation Ltd / Telna AS, acting on your instructions
3. Security measures
We implement appropriate technical and organizational measures, including:
4. Sub-processors
We may engage the following categories of sub-processors:
All sub-processors are contractually required to maintain appropriate security and data protection standards.
7. Breach notification
In the event of a personal data breach, we will notify affected users without undue delay and in accordance with applicable law.
5. Data retention
Data is stored only as long as necessary to provide the service or comply with legal obligations. Upon account termination, data is deleted within 30 days.
6. Support for user rights
We assist users (as Data Controllers) in fulfilling their obligations regarding:
8. Contact
For DPA-related enquiries:
High End Innovation Ltd / Telna AS — Last updated: 29 April 2026